Customer Service Representative

Pavestone Company; Green Cove Springs (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Team-oriented environment

Work-life balance

Comprehensive benefits package

Job summary

Pavestone Company is seeking a Customer Service Representative to join our team. You will provide in-person and phone support to contractors and customers, assist with product installation and maintenance, and help with invoices and sales orders.

You will collaborate with Outside Sales Representatives, ensure customer satisfaction, stay informed about our products and their applications, understand competitor products, and assist with deliveries and paperwork.

Qualifications

• Basic knowledge of Microsoft Office programs.
• Good organizational and communication skills.
• Strong problem-solving skills.
• Comfortable walking through manufacturing yards (outdoor environment).

Responsibilities

• Provide in-person and on-the-phone customer service to contractors and customers.
• Provide technical assistance for installing and maintaining products.
• Create accurate invoices and sales orders.
• Coordinate with Outside Sales Representatives.
• Ensure customer satisfaction.
• Maintain knowledge of products and their applications.
• Know competitor products.
• Assist with dispatching and scheduling deliveries.
• Complete daily paperwork.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Outdoor Environment

Tools

Microsoft Office

Job description

We are seeking a Customer Service Representative to join our team!

What We Offer

• Work in a team-oriented environment where collaboration is a priority.
• Achieve your professional goals without sacrificing the balance between work and life.
• A comprehensive benefits package with options to choose what works best for you and your family.

About The Role

As a Customer Service Representative with Pavestone you are responsible for:

• Providing in-person and on-the-phone customer service to our contractors and customers.
• Providing technical assistance for installing and maintaining the products we sell.
• Creating accurate and complete invoices/sales orders.
• Working with Outside Sales Representatives.
• Ensuring customer satisfaction.
• Maintaining knowledge of products and their applications.
• Knowing competitor products.
• Assisting with dispatching and scheduling deliveries.
• Completing daily paperwork.

About You

The ideal candidate for this role will have:

• A basic knowledge of Microsoft Office programs.
• Good organizational and communication skills.
• Strong problem-solving skills.
• Comfortability walking through Manufacturing Yards (which may be a dirtier/outdoor environment).