Customer Service Representative

Pavestone LLC; Green Cove Springs (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Pavestone LLC is seeking a Customer Service Representative to join our team on-site in Green Cove Springs, FL. You will provide in-person and phone-based support to contractors and customers, assist with product installation guidance, and help create accurate invoices and sales orders.

You will collaborate with Outside Sales Representatives and strive to ensure customer satisfaction. The ideal candidate will be proficient with Microsoft Office, highly organized, a good communicator, and

Qualifications

• Basic knowledge of Microsoft Office programs.
• Good organizational and communication skills.
• Strong problem-solving abilities.
• Comfort in manufacturing yard environments.

Responsibilities

• Provide in-person and on-the-phone customer service to contractors and customers.
• Provide technical assistance for installing and maintaining the products we sell.
• Create accurate and complete invoices/sales orders.
• Work with Outside Sales Representatives.
• Ensure customer satisfaction.
• Maintain knowledge of products and their applications."
• Know competitor products.
• Assist with dispatching and scheduling deliveries.
• Complete daily paperwork.

Skills

Microsoft Office

Organizational skills

Communication skills

Problem-solving

Manufacturing yards

Job description

We are seeking aCustomer Service Representativeto join our team!

*This is an on-site role, and will not be remote or hybrid, at any time.*

What We Offer:

• Work in a team-oriented environment where collaboration is a priority.
• Achieve your professional goals without sacrificing the balance between work and life.
• A comprehensive benefits package with options to choose what works best for you and your family.

About the Role:

As aCustomer Service Representative with Pavestoneyou are responsible for:

• Providing in-person and on-the-phone customer service to our contractors and customers.
• Providing technical assistance for installing and maintaining the products we sell.
• Creating accurate and complete invoices/sales orders.
• Working with Outside Sales Representatives.
• Ensuring customer satisfaction.
• Maintaining knowledge of products and their applications.
• Knowing competitor products.
• Assisting with dispatching and scheduling deliveries.
• Completing daily paperwork.

About You:

The ideal candidate for this role will have:

• A basic knowledge of Microsoft Office programs.
• Good organizational and communication skills.
• Strong problem-solving skills.
• Comfortability walking through Manufacturing Yards (which may be a dirtier/outdoor environment).