Customer Service Representative

BEST BLOCK; Dallas (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Team environment

Work-life balance

Comprehensive benefits

Job summary

Best Block in Dallas is seeking a Customer Service Representative to join our team. This on-site role focuses on in-person and phone support for contractors and customers, delivering friendly service and product knowledge.

You will issue invoices, assist with scheduling deliveries, coordinate with Outside Sales, and help maintain accurate records. The ideal candidate has basic MS Office skills, strong organization and communication, and problem-solving abilities.

Qualifications

• Strong customer service skills and clear communication.
• Excellent organizational and multitasking abilities.
• Proficiency in basic Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

• Providing in-person and on-the-phone customer service to contractors and customers.
• Providing technical assistance for installing and maintaining products.
• Creating accurate and complete invoices/sales orders.
• Working with Outside Sales Representatives.
• Ensuring customer satisfaction.
• Maintaining knowledge of products and their applications.
• Knowing competitor products.
• Assisting with dispatching and scheduling deliveries.
• Completing daily paperwork.

Skills

Customer service

Organizational skills

Problem solving

Tools

Microsoft Office

Job description

We are seeking a Customer Service Representative to join our team!

*This is an on-site role, and will not be remote or hybrid, at any time.*

What We Offer:

• Work in a team-oriented environment where collaboration is a priority.
• Achieve your professional goals without sacrificing the balance between work and life.
• A comprehensive benefits package with options to choose what works best for you and your family.

About the Role:

As a Customer Service Representative with Best Block you are responsible for:

• Providing in-person and on-the-phone customer service to our contractors and customers.
• Providing technical assistance for installing and maintaining the products we sell.
• Creating accurate and complete invoices/sales orders.
• Working with Outside Sales Representatives.
• Ensuring customer satisfaction.
• Maintaining knowledge of products and their applications.
• Knowing competitor products.
• Assisting with dispatching and scheduling deliveries.
• Completing daily paperwork.

About You:

The ideal candidate for this role will have:

• A basic knowledge of Microsoft Office programs.
• Good organizational and communication skills.
• Strong problem-solving skills.
• Comfortability walking through Manufacturing Yards (which may be a dirtier/outdoor environment).