Customer Service Representative

Nimbus Central; Charlotte (NC); On-site; USD 55,000 - 74,000; Full time

Job summary

Nimbus Central, a leading cloud services technology company based in Charlotte, NC, is seeking a full-time Customer Service Representative to provide exceptional support and resolve inquiries efficiently for our growing client base. You will respond to inquiries via phone, email and chat, troubleshoot technical issues, and document customer interactions for future reference.

A bachelor's degree is required; at least one year of customer service experience is preferred, along with familiarity

Qualifications

• Bachelor's degree in a related field is required.
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and basic troubleshooting helps.
• Proficiency with MS Office Suite, especially Excel and PowerPoint.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve technical issues and guide users to solutions.
• Document customer interactions for future reference.
• Contribute to data analysis and report generation.
• Collaborate with the team to maintain high service standards.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Bachelor's degree in related field

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

CRM systems

Job description

Nimbus Central, a leading cloud services technology company based in Charlotte, NC, is seeking a full-time Customer Service Representative. This role involves providing exceptional customer support and resolving queries efficiently.

Your primary tasks will include responding to customer inquiries via phone, email, and chat, ensuring high levels of customer satisfaction. You will also assist in troubleshooting technical issues and documenting customer interactions for future reference.

You will work closely with our team in Charlotte, NC, contributing to a collaborative workplace in the vibrant city center. This dynamic atmosphere offers opportunities for professional growth.

The annual salary for this position ranges from $55,000 to $74,448, inclusive of various benefits that will be thoroughly discussed during the interview process. This role involves a comprehensive set of responsibilities, including data analysis, report generation, and client communication, all of which are essential for the successful operation of the department. The position requires a bachelor's degree in a related field, proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and strong interpersonal skills to effectively interact with both internal and external stakeholders. The workplace is a dynamic office environment, fostering a collaborative atmosphere where teamwork and innovation are highly valued. Candidates should be prepared to demonstrate their ability to manage multiple tasks efficiently while adhering to strict deadlines and maintaining a high standard of accuracy in their work.

To excel in this role, you should have a high school diploma or equivalent, along with at least one year of experience in customer service. Strong communication skills and a passion for technology are essential. Familiarity with CRM systems and basic troubleshooting skills is a plus.

• Responding to customer inquiries
• resolving technical issues
• documenting customer interactionsHigh school diploma or equivalent
• 1 year of customer service experience
• strong communication skills
• passion for technology