Customer Service Representative

Nimbus Global; Orlando (FL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) with company matching

Paid time off (vacation, sick leave, +

Job summary

Nimbus Global is hiring a Customer Service Representative in Orlando, FL for a full-time position with a salary range of $55,000 to $76,567 per year. You will handle customer inquiries, assist with order tracking, shipping coordination, and resolve issues to ensure customer satisfaction.

Located in Orlando, you will contribute to a collaborative team known for a friendly atmosphere and commitment to service excellence, while maintaining accurate customer records and supporting sales and support

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication skills are essential.
• Proficiency with computer software and customer service tools.

Responsibilities

• Respond to customer inquiries and complaints promptly and professionally.
• Assist customers with product information, order status, and shipping details.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Maintain accurate and up-to-date customer records.
• Collaborate with the sales and support teams to enhance customer experience.

Skills

Communication skills

Problem solving

Multitasking

Computer software proficiency

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM software

Order management systems

Job description

Nimbus Global, a global logistics and supply chain management company, is hiring a Customer Service Representative in Orlando, FL. This is a full-time position with a salary range of $55,000 to $76,567.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and provide excellent service. You will also assist with order tracking, shipping, and delivery coordination.

You will work in a collaborative team environment in Orlando, FL. The workplace is known for its friendly atmosphere and commitment to customer satisfaction.

The salary range for this position is between $55,000 and $76,567 per year, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being. Additionally, the company offers robust retirement plans, such as a 401(k) with company matching contributions, to help employees save for their future. Paid time off includes vacation days, sick leave, and holidays, ensuring a balanced work-life schedule. These benefits are designed to attract and retain top talent, fostering a healthy and productive work environment.

You should have a high school diploma or equivalent. Previous customer service experience is preferred. Strong communication skills are essential.

• Respond to customer inquiries and complaints promptly and professionally.
• Assist customers with product information, order status, and shipping details.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Maintain accurate and up-to-date customer records.
• Collaborate with the sales and support teams to enhance customer experience.
• High school diploma or equivalent.
• Previous experience in customer service or related field.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computer software and customer service tools.