Customer Service Representative

Birch Summit; Baltimore (MD); Presencial; USD 35.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Descripción de la vacante

Birch Summit in Baltimore, MD is seeking a Customer Service Representative to join our growing tech team. This full-time role focuses on handling inquiries, resolving issues, processing orders, and recommending products to meet customer needs.

You'll work from our Baltimore office, collaborating with a close-knit team to deliver outstanding service. A bachelor's degree is required, with 2–5 years in the industry; remote work or flexible hours may be considered.

Formación

• 2–5 years of experience in customer service
• Proficient with CRM systems and data analysis tools
• Strong communication and teamwork skills

Responsabilidades

• Handle customer inquiries and resolve issues to ensure satisfaction
• Process orders and provide product recommendations based on customer needs
• Maintain accurate customer records in the CRM system and collaborate with the team

Conocimientos

Customer service experience

CRM software

Data analysis

Excellent communication

Teamwork

Educación

Bachelor's degree

High school diploma or equivalent

Herramientas

Project management software

Descripción del empleo

Birch Summit, a growing tech company in Baltimore, MD, seeks a Customer Service Representative. This is a full-time position, offering a active workplace and the opportunity to make a difference in the tech industry.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and ensure satisfaction. You'll also process orders and provide product recommendations based on customer needs, serving as the first point of contact.

You'll be part of a close-knit team in our Baltimore office, collaborating with colleagues to deliver exceptional customer service. Our office is located in the heart of Baltimore, MD, offering a vibrant and engaging workplace.

The compensation range is attractive, from $35,000 to $45,990 per year, with benefits to be discussed during the interview process. This role offers a comprehensive benefits package, including health insurance, retirement plans, and possibly additional perks like paid time off and professional development opportunities. The position requires a bachelor's degree in a relevant field and typically 2-5 years of experience in the industry. Candidates should be proficient in using industry-standard software and tools, such as project management platforms and data analysis software. The workplace is typically a modern office environment, with opportunities for remote work or flexible hours depending on the specific needs of the role. The position involves a mix of administrative tasks, data analysis, and client interaction, with a focus on supporting the team and achieving departmental goals.

To excel in this role, you should have a high school diploma or equivalent, excellent communication skills, and a customer‑centric approach. Previous experience in customer service is beneficial, but we value your passion for helping others and your ability to learn quickly.

If you're ready to provide outstanding customer service, the position is open until filled. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction. You'll need to be proficient in communication, have a friendly demeanor, and be able to work well under pressure. The ideal candidate will have previous customer service experience, but we also welcome applicants with relevant skills and a strong desire to learn. Our workplace is a bustling office environment with a team of dedicated professionals. You'll be using our customer relationship management (CRM) system to track interactions and maintain customer records. The position requires a high school diploma or equivalent, and Available: competitive pay and benefits.

Handle customer inquiries and resolve issues, process orders, provide product recommendations, maintain accurate records, and contribute to a positive team environment.High school diploma or equivalent, excellent communication skills, customer-centric approach, and ability to learn quickly y. Previous experience in customer service is a plus.