Customer Service Rep

Nimbus Summit Solutions; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Nimbus Summit Solutions is seeking a Customer Service Rep in Raleigh, NC to join our office-based team. You will handle customer inquiries via phone, email, and chat, providing troubleshooting and technical support to ensure satisfaction.

The role includes data entry and administrative duties in a collaborative environment with a focus on service quality. The position requires a high school diploma or equivalent and strong communication, attention to detail, and a customer-centric approach.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication skills are essential.
• Customer-centric mindset with ability to handle pressure.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide troubleshooting and technical support to customers.
• Perform data entry and administrative support tasks.

Skills

Strong communication

Attention to detail

Customer-centric

Ability to work under pressure

Education

High school diploma or equivalent

Job description

Nimbus Summit Solutions is seeking a Customer Service Rep in Raleigh, NC. This full-time position offers attractive compensation and benefits package.

As a Customer Service Rep, you will handle customer inquiries and issues via phone, email, and chat. Your tasks include assisting with troubleshooting and providing technical support to ensure customer satisfaction.

You will work in our office in Raleigh, NC, as part of our dedicated customer service team. Our collaborative environment fosters exceptional service to our clients.

The role involves a variety of tasks, such as data entry, customer service, and administrative support, requiring a high school diploma or equivalent.

The position demands strong communication skills, attention to detail, and the ability to work well under pressure.

To excel in this role, you should have excellent communication skills and a strong understanding of customer service principles. You should be able to work well under pressure and have a customer-centric approach. Previous experience in a customer service role is preferred.

The annual salary range for this position is between $35,000 and $49,820, providing a competitive compensation package.

Employees can expect comprehensive benefits, including health insurance to cover medical expenses, retirement plans to help save for the future, and paid time off to allow for personal and professional recharge.

The position is available until filled.