Cloud Support & Customer Success Specialist

Nimbus Central; Charlotte (NC); On-site; USD 55,000 - 74,000; Full time

Job summary

Nimbus Central, a leading cloud services technology company based in Charlotte, NC, is seeking a full-time Customer Service Representative to provide exceptional support and resolve inquiries efficiently for our growing client base. You will respond to inquiries via phone, email and chat, troubleshoot technical issues, and document customer interactions for future reference.

A bachelor's degree is required; at least one year of customer service experience is preferred, along with familiarity

Qualifications

• Bachelor's degree in a related field is required.
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and basic troubleshooting helps.
• Proficiency with MS Office Suite, especially Excel and PowerPoint.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve technical issues and guide users to solutions.
• Document customer interactions for future reference.
• Contribute to data analysis and report generation.
• Collaborate with the team to maintain high service standards.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Bachelor's degree in related field

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

CRM systems

Job description

Nimbus Central, a leading cloud services technology company based in Charlotte, NC, is seeking a full-time Customer Service Representative to provide exceptional support and resolve inquiries efficiently for our growing client base. You will respond to inquiries via phone, email and chat, troubleshoot technical issues, and document customer interactions for future reference.

A bachelor's degree is required; at least one year of customer service experience is preferred, along with familiarity