Customer Service Representative (CSR)

FF Inc; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive team-oriented environment

Job summary

A customer-focused company in Charlotte, NC is seeking a reliable Customer Service Representative to join their team full-time. This role involves assisting customers with inquiries and resolving issues to provide positive experiences. The ideal candidate will possess strong communication skills, a professional demeanor, and a willingness to learn. Competitive pay with bonuses and opportunities for advancement are offered, alongside a supportive team environment.

Qualifications

• Strong verbal communication skills are essential.
• Experience in customer service or retail preferred.
• Ability to handle customer concerns empathetically.

Responsibilities

• Greet and assist customers in person or over the phone.
• Answer questions about products and services.
• Resolve customer concerns and document interactions accurately.
• Support team members with daily tasks.

Skills

Strong verbal communication and interpersonal skills

Friendly, patient, and professional demeanor

Ability to handle customer concerns with problem-solving and empathy

Basic computer and data-entry skills

Strong time-management and reliability

Sales skills

CRM proficiency

Job description

Customer Service Representative

Location: Charlotte, NC

Employment Type: Full-Time

Base pay range

$50,000.00/yr - $65,000.00/yr

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escalated issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full-time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team-oriented environment

Who Thrives In This Role

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: sales, listening skills, product knowledge, interpersonal skills, tech-savviness, problem-solving skills, organizational skills, communication, computer skills, persuasive conversation, persuasion, solution-oriented demeanor, listening, sales skills, customer interaction, customer relationship management (CRM), CRM proficiency, collaboration, team collaboration, calm demeanor, excellent communication skills, organization, teamwork, organizing operations, customer engagement, collaborative teamwork, CRM software, ownership, persuasive conversations, time management, basic, relationship building, sales orientation, technical troubleshooting, computer proficiency, adaptability, technology navigation, email communication, CRM systems, customer service skills, email, relationship-building.