Customer Service Representative

Nimbus West Solutions; New York (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Nimbus West Solutions in New York, NY invites a customer service representative to join our software team. You will handle client inquiries, resolve issues, and document interactions to ensure satisfaction with our products and services.

Based in Manhattan, you will collaborate with the support group to troubleshoot technical issues, update client records, and assist in creating user documentation. A bachelor’s degree or equivalent experience, strong written and verbal communication, and CRM

Qualifications

• Experience in customer service or related field.
• Proficiency in English and strong communication skills.
• Bachelor's degree or equivalent experience.
• Experience with CRM software.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication.
• Strong problem-solving and analytical skills.
• Familiarity with software development or related technologies is a plus.
• Customer-centric mindset and a passion for delivering exceptional service.

Responsibilities

• Handle incoming customer inquiries, complaints, and requests via phone, email, and chat, providing prompt and accurate responses.
• Maintain and update client records, ensuring all information is accurate and up-to-date.
• Assist with troubleshooting and resolving technical issues, escalating complex problems to the appropriate teams when necessary.
• Provide exceptional customer service by being courteous, professional, and empathetic in all interactions.
• Collaborate with cross-functional teams to gather information and provide solutions to customer issues.
• Monitor customer satisfaction metrics and provide feedback to improve our services.
• Stay informed about our products and services to provide accurate and helpful information to clients.

Skills

Customer service

Communication

Problem solving

Analytical

CRM software

Written communication

Verbal communication

Under pressure

Time management

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Nimbus West Solutions, a software development company in New York, NY, seeks a Customer Service Representative. This full-time role involves handling client inquiries and resolving issues to ensure satisfaction with our products and services.

Daily tasks include responding to client emails and calls, documenting customer interactions, and collaborating with the support team to resolve technical issues. You will also assist in creating and updating client documentation.

You will work in a collaborative environment with the support team in New York, NY, where the office is located in the bustling city. The office is situated in the heart of Manhattan, offering a vibrant and diverse workplace with easy access to public transportation, dining, and entertainment options. The bustling city provides a dynamic atmosphere with a rich cultural scene, making it an ideal location for professionals seeking a stimulating work environment.

The salary range for this position is $42,000 to $57,707 per year, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being. The company also offers a retirement plan, allowing employees to save and invest for their future. Additionally, paid time off is provided, including vacation days, sick leave, and holidays, to ensure a balanced work-life schedule. These benefits are designed to attract and retain top talent, fostering a healthy and productive work environment.

Applicants should have previous experience in customer service or a related field. Proficiency in English is required, along with strong communication and problem-solving skills. Familiarity with software development or related technologies is a plus.

• Handle incoming customer inquiries, complaints, and requests via phone, email, and chat, providing prompt and accurate responses.
• Maintain and update client records, ensuring all information is accurate and up-to-date.
• Assist with troubleshooting and resolving technical issues, escalating complex problems to the appropriate teams when necessary.
• Provide exceptional customer service by being courteous, professional, and empathetic in all interactions.
• Collaborate with cross-functional teams to gather information and provide solutions to customer issues.
• Monitor customer satisfaction metrics and provide feedback to improve our services.
• Stay informed about our products and services to provide accurate and helpful information to clients.
• Bachelor's degree in a related field or equivalent experience.
• Previous experience in customer service, technical support, or a similar role is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work well under pressure and meet tight deadlines.
• Strong organizational and time-management skills.
• Customer-centric mindset and a passion for delivering exceptional service.