Customer Service Representative

Nimbus Global Group; Milwaukee (WI); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Nimbus Global Group in Milwaukee, WI is seeking a full-time Customer Service Representative. You will handle inquiries via phone, email, and chat, troubleshoot issues, and provide clear, step-by-step solutions.

You will maintain our customer database using CRM and our ticketing system, ensuring records are accurate and up-to-date. The role offers a collaborative open-office environment with opportunities to work alongside a dedicated support team, and a flexible schedule to help you thrive

Qualifications

• Strong customer service background.
• Excellent communication skills.
• Detail-oriented and organized.
• Comfortable working in a fast-paced environment.

Responsibilities

• Handling customer inquiries via phone, email, and chat.
• Resolving issues and providing step-by-step solutions.
• Maintaining customer database in CRM and ticketing system.

Skills

Customer service

Communication

Detail-oriented

Fast-paced

Tools

CRM system

Ticketing system

Job description

Job Summary

Nimbus Global Group, a thriving tech company based in Milwaukee, WI, is seeking a full-time Customer Service Representative. In this role, you'll be the friendly face of our customer support, ensuring our clients have a smooth and enjoyable experience.

Your day will be packed with handling customer inquiries via phone, email, and chat, resolving technical issues by troubleshooting problems and providing step-by-step solutions, and providing top-notch support by being knowledgeable about our products and services, and offering helpful advice. You'll also be responsible for maintaining our customer database by updating customer information, adding new entries, and ensuring all information is accurate and up-to-date. Additionally, you'll need to follow our company's policies and procedures, and ensure that all customer interactions are conducted in a professional and courteous manner. You'll be using our customer relationship management (CRM) system to manage customer data and interactions, and our ticketing system to track and prioritize customer issues. The workplace will be a collaborative environment, with opportunities to work with other support agents, and our management team. You'll need to have excellent communication skills, problem-solving abilities, and a strong customer service orientation to excel in this role.

You'll be working alongside other dedicated professionals in our Milwaukee office, which is located in the heart of the city. We're a close-knit team working in a modern, open office space.

Compensation & Benefits

The compensation range for this position is $38,000 to $53,014 per year, depending on your experience and qualifications.

Available: a flexible schedule to help you thrive both personally and professionally.

Responsibilities

• Handling customer inquiries
• Resolving issues
• Maintaining customer database

Qualifications

• Strong customer service background
• Excellent communication skills
• Detail-oriented
• Comfortable working in a fast-paced environment

About the Role

To excel in this role, you should have a strong customer service background, excellent communication skills, and a passion for helping others. You should be detail-oriented and comfortable working in a fast-paced environment.

We'll review all applications carefully, considering your relevant experience, skills, and qualifications. Our team will assess your suitability for the role, ensuring you meet the necessary requirements and have the right tools to excel in your tasks. In the meantime, we encourage you to familiarize yourself with our workplace culture, policies, and the specific tasks and responsibilities of the position. We look forward to the possibility of welcoming you to our team.