Customer Support Specialist – NYC Tech & Docs

Nimbus West Solutions; New York (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Nimbus West Solutions in New York, NY invites a customer service representative to join our software team. You will handle client inquiries, resolve issues, and document interactions to ensure satisfaction with our products and services.

Based in Manhattan, you will collaborate with the support group to troubleshoot technical issues, update client records, and assist in creating user documentation. A bachelor’s degree or equivalent experience, strong written and verbal communication, and CRM

Qualifications

• Experience in customer service or related field.
• Proficiency in English and strong communication skills.
• Bachelor's degree or equivalent experience.
• Experience with CRM software.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication.
• Strong problem-solving and analytical skills.
• Familiarity with software development or related technologies is a plus.
• Customer-centric mindset and a passion for delivering exceptional service.

Responsibilities

• Handle incoming customer inquiries, complaints, and requests via phone, email, and chat, providing prompt and accurate responses.
• Maintain and update client records, ensuring all information is accurate and up-to-date.
• Assist with troubleshooting and resolving technical issues, escalating complex problems to the appropriate teams when necessary.
• Provide exceptional customer service by being courteous, professional, and empathetic in all interactions.
• Collaborate with cross-functional teams to gather information and provide solutions to customer issues.
• Monitor customer satisfaction metrics and provide feedback to improve our services.
• Stay informed about our products and services to provide accurate and helpful information to clients.

Skills

Customer service

Communication

Problem solving

Analytical

CRM software

Written communication

Verbal communication

Under pressure

Time management

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Nimbus West Solutions in New York, NY invites a customer service representative to join our software team. You will handle client inquiries, resolve issues, and document interactions to ensure satisfaction with our products and services.

Based in Manhattan, you will collaborate with the support group to troubleshoot technical issues, update client records, and assist in creating user documentation. A bachelor’s degree or equivalent experience, strong written and verbal communication, and CRM