Customer Service Representative

Apex CLT Corp.; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Apex CLT Corp is seeking a Customer Service Representative to assist customers with questions, requests, and general service needs, delivering a friendly, professional experience. This role emphasizes clear communication and a positive customer journey in a fast-paced environment.

Responsibilities include responding to questions, providing product and promotions information, and documenting feedback, while maintaining high service standards and collaborating with team members to meet customer

Qualifications

• Friendly and customer-focused personality.
• Strong verbal communication and active listening skills.
• Professional and dependable work ethic.
• Ability to remain organized in a fast-paced environment.

Responsibilities

• Respond to customer questions and service requests
• Provide accurate information about products, services, and promotions
• Listen to customer concerns and identify appropriate solutions
• Follow up on customer requests when necessary
• Document relevant customer interactions and feedback
• Assist customers during promotional activities and events
• Communicate recurring customer needs to the appropriate team members
• Maintain professional service standards throughout customer interactions

Skills

Verbal communication

Active listening

Friendly demeanor

Organizational skills

Education

High school diploma or equivalent

Job description

About Us

Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.

About Us

Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.

Position Summary

The Customer Service Representative will assist customers with questions, requests, and general service needs. This role requires a friendly, professional approach and the ability to communicate information clearly while maintaining a positive customer experience.

Responsibilities

• Respond to customer questions and service requests


• Provide accurate information about products, services, and promotions


• Listen to customer concerns and identify appropriate solutions


• Follow up on customer requests when necessary


• Document relevant customer interactions and feedback


• Assist customers during promotional activities and events


• Communicate recurring customer needs to the appropriate team members


• Maintain professional service standards throughout customer interactions

Minimum Requirements

• High school diploma or equivalent


• Strong verbal communication and active listening skills


• Friendly and customer-focused personality


• Professional and dependable work ethic


• Ability to remain organized in a fast-paced environment


• Previous customer service, retail, or hospitality experience is helpful but not required