Customer Account Representative

Apex CLT Corp.; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Apex CLT Corp. is seeking a Customer Account Representative to support assigned customer accounts, respond to questions, and ensure service needs are handled efficiently. This role blends customer communication, account support, organization, and follow-up.

You will serve as a primary contact for accounts, maintain accurate information, identify needs, coordinate with internal teams, and help resolve routine concerns while gathering feedback to strengthen relationships.

Qualifications

• High school diploma or equivalent.
• Strong communication and relationship-building skills.
• Organized and detail-oriented.
• Professional approach to customer interactions.
• Ability to follow through on commitments and requests.
• Previous experience in customer service, account support, retail, or sales is a plus.

Responsibilities

• Serve as a point of contact for assigned customer accounts.
• Respond to account-related questions and requests.
• Provide information about available products, services, and promotions.
• Follow up with customers regarding outstanding requests.
• Maintain accurate and organized account information.
• Identify customer needs and communicate them to the appropriate team.
• Help resolve routine account concerns professionally.
• Gather customer feedback and support relationship-building efforts.

Skills

Communication

Relationship-building

Organization

Detail-oriented

Professionalism

Education

High school diploma

Job description

About Us

Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.

Position Summary

We are hiring a Customer Account Representative to support assigned customer accounts and help ensure their questions, requests, and service needs are handled efficiently. This role combines customer communication, account support, organization, and follow-up.

Responsibilities

• Serve as a point of contact for assigned customer accounts
• Respond to account-related questions and requests
• Provide information about available products, services, and promotions
• Follow up with customers regarding outstanding requests
• Maintain accurate and organized account information
• Identify customer needs and communicate them to the appropriate team
• Help resolve routine account concerns professionally
• Gather customer feedback and support relationship-building efforts

Minimum Requirements

• High school diploma or equivalent
• Strong communication and relationship-building skills
• Organized and detail-oriented
• Professional approach to customer interactions
• Ability to follow through on commitments and requests
• Previous experience in customer service, account support, retail, or sales is a plus