Customer Care Specialist

Apex CLT Corp.; Charlotte (NC); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Apex CLT Corp is seeking a Customer Service Representative to assist customers with questions, requests, and general service needs, delivering a friendly, professional experience. This role emphasizes clear communication and a positive customer journey in a fast-paced environment.

Responsibilities include responding to questions, providing product and promotions information, and documenting feedback, while maintaining high service standards and collaborating with team members to meet customer

Qualifikationen

• Friendly and customer-focused personality.
• Strong verbal communication and active listening skills.
• Professional and dependable work ethic.
• Ability to remain organized in a fast-paced environment.

Aufgaben

• Respond to customer questions and service requests
• Provide accurate information about products, services, and promotions
• Listen to customer concerns and identify appropriate solutions
• Follow up on customer requests when necessary
• Document relevant customer interactions and feedback
• Assist customers during promotional activities and events
• Communicate recurring customer needs to the appropriate team members
• Maintain professional service standards throughout customer interactions

Kenntnisse

Verbal communication

Active listening

Friendly demeanor

Organizational skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Apex CLT Corp is seeking a Customer Service Representative to assist customers with questions, requests, and general service needs, delivering a friendly, professional experience. This role emphasizes clear communication and a positive customer journey in a fast-paced environment.

Responsibilities include responding to questions, providing product and promotions information, and documenting feedback, while maintaining high service standards and collaborating with team members to meet customer