Customer Account Representative

Zolidco; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer account and sales 경험

Job summary

Zolidco is seeking a motivated Customer Account Representative to support customer relationships, account activities, and business opportunities. This role suits someone who enjoys working with people, understanding needs, and delivering helpful solutions.

You will communicate clearly, build lasting relationships, and contribute to customer satisfaction and retention through proactive outreach and organized account management. Training and development are part of the career path.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Customer-focused and professional attitude.
• Experience in customer service or sales is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Understand customer needs and recommend solutions.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support satisfaction and retention.
• Follow up with prospective and existing customers.
• Maintain organized records of interactions and account activities.
• Support promotional activities and sales opportunities.
• Collaborate with colleagues to achieve service and business goals.

Skills

Strong communication

Interpersonal skills

Customer-focused

Relationship-building

Goal-oriented

Organizational skills

Problem-solving

Detail-oriented

Experience in customer service

Education

High school diploma or equivalent

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and business opportunities. This role is ideal for someone who enjoys working with people, understanding customer needs, providing helpful solutions, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Understand customer needs and recommend appropriate solutions.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer satisfaction and retention.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer acquisition and engagement initiatives.
• Support promotional activities and sales opportunities.
• Communicate customer feedback and account questions to appropriate team members.
• Collaborate with colleagues to achieve customer service and business goals.
• Help provide a professional and positive customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong problem-solving and listening skills.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, sales, account support, retail, or hospitality is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and sales experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching