Customer Service Representative

Fekfy; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Supportive team environment

Opportunities for career advancement

Competitive compensation

Job summary

Fekfy in Dayton, Ohio is seeking a Customer Service Representative to assist customers with questions, requests, and general service needs in a friendly, professional environment.

You will respond to inquiries, provide accurate information about products and promotions, listen to concerns, and document interactions. This role emphasizes customer satisfaction and teamwork.

Paid training and opportunities for advancement are available, with a supportive team and competitive compensation.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, dependable, and customer-focused.
• Professional approach to problem solving and organization.
• Experience in customer service is a plus.

Responsibilities

• Respond to customer questions and service requests.
• Provide accurate information about products, services, and promotions.
• Listen to customer concerns and help identify appropriate solutions.
• Follow up on customer requests when necessary.
• Document customer interactions and relevant feedback.
• Assist customers during promotional activities and events.
• Communicate customer needs to the appropriate team members.
• Maintain a welcoming and professional customer experience.

Skills

Verbal communication

Active listening

Customer-focused

Problem-solving

Education

High school diploma or equivalent

Job description

Position Summary

We are looking for a Customer Service Representative to assist customers with questions, requests, and general service needs. The ideal candidate is friendly, patient, and comfortable providing helpful information in a professional environment.

Responsibilities

• Respond to customer questions and service requests
• Provide accurate information about products, services, and promotions
• Listen to customer concerns and help identify appropriate solutions
• Follow up on customer requests when necessary
• Document customer interactions and relevant feedback
• Assist customers during promotional activities and events
• Communicate customer needs to the appropriate team members
• Maintain a welcoming and professional customer experience

Benefits

• Paid training
• Supportive team environment
• Opportunities for career advancement
• Competitive compensation

Qualifications

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Friendly, dependable, and customer-focused
• Professional approach to problem solving
• Ability to stay organized while managing multiple requests
• Previous customer service, retail, hospitality, or related experience is a plus