Customer Service Representative

Start Club Corp; Culver City (CA); Vor Ort; USD 38.000 - 65.000; Vollzeit

Zusammenfassung

StartClub Corp in Culver City is seeking a Customer Service Representative to provide friendly, professional assistance to customers by phone, email, and in person. You will answer questions, coordinate follow-ups, and help maintain accurate records to ensure a positive experience.

The role emphasizes clear communication, reliability, and the ability to manage multiple requests, with opportunities to grow in a fast-moving team and support ongoing client relationships.

Qualifikationen

• Strong verbal and written communication skills.
• Friendly and professional approach.
• Good organizational and problem-solving skills.
• Basic computer and data-entry abilities.
• Ability to manage multiple customer requests.
• Reliable and punctual.
• Previous customer service experience is preferred but not required.

Aufgaben

• Respond to customer inquiries by phone, email, and in person
• Provide accurate information about company services and processes
• Assist with appointment scheduling and confirmations
• Document customer interactions and update records
• Follow up on customer requests
• Communicate customer concerns to the appropriate team member
• Assist with resolving routine customer questions
• Maintain accurate customer information

Kenntnisse

Verbal communication

Written communication

Organizational skills

Problem-solving

Data entry

Multitasking

Reliability

Customer service experience preferred

Tools

Computer basics

Jobbeschreibung

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

Position Overview

The Customer Service Representative provides professional assistance to customers by answering questions, handling requests, and coordinating follow-up. The role focuses on clear communication and a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Provide accurate information about company services and processes
• Assist with appointment scheduling and confirmations
• Document customer interactions and update records
• Follow up on customer requests
• Communicate customer concerns to the appropriate team member
• Assist with resolving routine customer questions
• Maintain accurate customer information

Qualifications

• Strong verbal and written communication skills
• Friendly and professional approach
• Good organizational and problem-solving skills
• Basic computer and data-entry abilities
• Ability to manage multiple customer requests
• Reliable and punctual
• Previous customer service experience is preferred but not required