Customer Service Representative

Ultimate Staffing; California (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Ultimate Staffing in Los Angeles is seeking a Customer Service Representative / Dispatcher to be the primary contact for customers, schedule service appointments, and coordinate between customers and field staff. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where priorities shift and communication is key.

The role requires strong multitasking, excellent communication skills, and proficiency with Microsoft Office applications.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service, dispatching, call center, or administrative experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Answer incoming calls, emails, and customer inquiries in a professional and friendly manner.
• Schedule and coordinate service appointments, ensuring efficient technician routing and coverage.
• Communicate appointment details, updates, and service information to customers.
• Monitor daily schedules and adjust appointments as needed to accommodate changing priorities.
• Resolve customer concerns and elevate issues appropriately when necessary.
• Maintain accurate customer records, service requests, and documentation within company systems.
• Process work orders, update job statuses, and ensure information is entered accurately.
• Collaborate with internal teams to ensure timely and efficient service delivery.
• Follow up with customers regarding service satisfaction and outstanding requests. Assist with general administrative and office support tasks as needed.

Skills

Customer service

Dispatching

Call center

Administrative experience

Education

High school diploma

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Customer Service Representative / Dispatcher

About Us

We are a well-established service company dedicated to providing exceptional support and solutions to our customers throughout the Greater Los Angeles area. Our team prides itself on delivering outstanding customer experiences through responsiveness, professionalism, and a commitment to service excellence. We are seeking a dependable Customer Service Representative (CSR) / Dispatcher to join our growing team.

Job Summary

As a Customer Service Representative / Dispatcher, you will serve as the primary point of contact for customers, handling incoming inquiries, scheduling service appointments, and coordinating communication between customers and field staff. The ideal candidate is organized, customer-focused, and enjoys working in a fast-paced environment where priorities can change throughout the day.

Key Responsibilities

• Answer incoming calls, emails, and customer inquiries in a professional and friendly manner
• Schedule and coordinate service appointments, ensuring efficient technician routing and coverage
• Communicate appointment details, updates, and service information to customers
• Monitor daily schedules and adjust appointments as needed to accommodate changing priorities
• Resolve customer concerns and elevate issues appropriately when necessary
• Maintain accurate customer records, service requests, and documentation within company systems
• Process work orders, update job statuses, and ensure information is entered accurately
• Collaborate with internal teams to ensure timely and efficient service delivery
• Follow up with customers regarding service satisfaction and outstanding requestsAssist with general administrative and office support tasks as needed

Qualifications

• High school diploma or equivalent required
• 2+ years of customer service, dispatching, call center, or administrative experience preferred
• Strong written and verbal communication skills
• Excellent organizational skills with the ability to multitask effectively
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Strong attention to detail and ability to maintain accurate records
• Ability to remain professional and composed when handling customer concerns
• Self-motivated with strong problem-solving skills and the ability to adapt to changing priorities
• Experience in a service-based industry is a plus

This is an excellent opportunity for a customer-focused professional who enjoys helping people, staying organized, and contributing to a team-oriented environment. We look forward to welcoming someone who is passionate about delivering exceptional customer service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.