Bilingual Customer Service

Ultimate Staffing; San Diego (CA); On-site; USD 26,139 - 37,229; Full time

Job summary

A staffing agency is seeking a Bilingual Customer Service Representative to provide exceptional support to clients in California. Candidates should be fluent in both Spanish and English and possess prior customer service experience. Responsibilities include answering calls, resolving issues, assisting with billing queries, and guiding new customers on product usage. This full-time position offers a competitive hourly rate and requires a high school diploma or equivalent.

Qualifications

• 1+ year over the phone customer service experience.
• Ability to learn CRM system.

Responsibilities

• Answer incoming calls from existing clients needing product support.
• Resolve issues for customers.
• Assist with billing and usage questions.
• Support customers with any product challenges.
• Teach new customers how to use products to retain business.
• Process returns and refunds when needed.

Skills

Fluency in Spanish

Fluency in English

Strong technical skills

Patience

Education

High School Diploma or Equivalent

Job description

Overview

$23/hr

Full Time, temporary to permanent opportunity

Monday - Friday 7am - 4pm

Ultimate Staffing is actively seeking a Bilingual Customer Service Representative to join their client's dynamic team in California. This role involves providing exceptional support to existing clients and assisting them with their product needs. The ideal candidate will be fluent in both English and another language, enabling seamless communication with a diverse customer base.

Responsibilities

• Answer incoming calls from existing clients needing product support.
• Resolve issues for customers.
• Assist with billing and usage questions.
• Support customers with any product challenges.
• Teach new customers how to use products to retain business.
• Process returns and refunds when needed.

Qualifications

• Education requirement is a High School Diploma or Equivalent.
• Fluency in Spanish and English
• 1+ year over the phone customer service experience
• Strong technical skills, ability to learn CRM system
• Great patience and demeanor with variety of customers

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.