Customer Experience Representative

Ultimate Staffing; Chanhassen (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) with company match

Training and growth opportunities

Job summary

Ultimate Staffing in Chanhassen, MN seeks a Customer Experience Representative to deliver high‑quality service by phone and written inquiries, resolve issues, and process account updates.

You’ll use product knowledge to support retention and upsell opportunities while meeting quality, productivity, and attendance goals. A2-year experience and MS Office skills are preferred; onsite schedule Mon-Fri 7am-7pm.

Qualifications

• Associate's degree and 1-2 years of experience, or equivalent combination.
• Prior call center or customer service experience preferred.
• Background in sales and/or upselling.
• Strong communication skills and attention to detail.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Reliable, team‑oriented, and motivated to learn.

Responsibilities

• Handle inbound customer calls and written inquiries with professionalism.
• Provide accurate information and resolve customer issues efficiently.
• Meet performance goals for quality, productivity, and attendance.
• Process customer requests, documentation, and correspondence.
• Use product knowledge to support retention and sales opportunities.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Education

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We're seeking customer‑focused professionals to deliver high‑quality service and support across multiple programs. In this role, you'll assist customers via phone and correspondence, resolve inquiries, process account updates, and support retention through up‑selling and cross‑selling when appropriate.

Customer Experience Representative

What You’ll Do

• Handle inbound customer calls and written inquiries with professionalism
• Provide accurate information and resolve customer issues efficiently
• Meet performance goals for quality, productivity, and attendance
• Process customer requests, documentation, and correspondence
• Use product knowledge to support retention and sales opportunities

What We’re Looking For

• Associate's degree and 1-2 years of experience, or equivalent combination
• Prior call center or customer service experience preferred
• Background in sales and/or upselling
• Strong communication skills and attention to detail
• Proficiency with Microsoft Word, Excel, and Outlook
• Reliable, team‑oriented, and motivated to learn

Why Join Us

• Competitive pay and comprehensive benefits
• Paid time off and 401(k) with company match
• Training, tuition reimbursement, and growth opportunities
• Supportive, collaborative work environment

Additional Info

• Pay range: $22/hr
• Schedule: Monday- Friday flexibility to work 7am-7pm (8-hour schedule will be determined within those hours)
• Location: 100% onsite, Chanhassen

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.