Customer Service Representative

Ultimate Staffing; Eastvale (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Ultimate Staffing is actively seeking a Customer Service Representative to join their client's team in California. The role is attractive for someone who enjoys helping others and thrives in a fast-paced environment, handling inquiries across channels and coordinating service activities.

Responsibilities include troubleshooting product issues, managing service tickets, and documenting customer concerns while ensuring timely follow-up and accurate records.

Qualifications

• Education requirement is a High School Diploma.
• Experience providing technical support to customers.
• Ability to document issues clearly and manage service tickets.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Provide solutions to customer issues and ensure satisfaction.
• Maintain accurate and up-to-date customer records.
• Collaborate with team members to ensure efficient service delivery.
• Adhere to company policies and procedures in all interactions.
• Offer feedback to improve service processes.
• Demonstrate a courteous and professional demeanor at all times.

Skills

Customer service

Technical support

Warranty claims

Repair requests

Service tickets

Documentation

Interdepartmental comms

Education

High School Diploma

Job description

Ultimate Staffing is actively seeking a dedicated Customer Service Representative to join their client's team in California. The role is perfect for an individual who enjoys helping others and thrives in a fast-paced environment.

Responsibilities

• Responding to customer inquiries promptly and professionally through various communication channels.
• Providing solutions to customer issues and ensuring customer satisfaction.
• Maintaining accurate and up-to-date customer records.
• Collaborating with team members to ensure efficient service delivery.
• Adhering to company policies and procedures in all customer interactions.
• Offering feedback to improve customer service processes and procedures.
• Demonstrating a courteous and professional demeanor at all times.

Qualifications

• Education requirement is a High School Diploma.

Required Work Hours

The position requires availability Monday through Friday during first shift hours.

Benefits

The position offers competitive pay with a max and min of $20 per hour.

Additional Details

This position requires around 0% travel time, making it ideal for candidates seeking stability in their work location.

Desired Skills and Experience

Customer service professional with experience providing technical support, troubleshooting product issues, and assisting customers with warranty claims and repair requests. Skilled in managing service tickets, documenting customer concerns, coordinating repair processes, tracking resolutions, and ensuring timely follow-up. Proven ability to communicate effectively with customers, technicians, and internal departments to resolve issues, provide product information, and deliver a positive customer experience while maintaining accurate records and service documentation.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.