Technical Customer Support Specialist

Ultimate Staffing; Eastvale (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Ultimate Staffing is actively seeking a Customer Service Representative to join their client's team in California. The role is attractive for someone who enjoys helping others and thrives in a fast-paced environment, handling inquiries across channels and coordinating service activities.

Responsibilities include troubleshooting product issues, managing service tickets, and documenting customer concerns while ensuring timely follow-up and accurate records.

Qualifications

• Education requirement is a High School Diploma.
• Experience providing technical support to customers.
• Ability to document issues clearly and manage service tickets.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Provide solutions to customer issues and ensure satisfaction.
• Maintain accurate and up-to-date customer records.
• Collaborate with team members to ensure efficient service delivery.
• Adhere to company policies and procedures in all interactions.
• Offer feedback to improve service processes.
• Demonstrate a courteous and professional demeanor at all times.

Skills

Customer service

Technical support

Warranty claims

Repair requests

Service tickets

Documentation

Interdepartmental comms

Education

High School Diploma

Job description

Ultimate Staffing is actively seeking a Customer Service Representative to join their client's team in California. The role is attractive for someone who enjoys helping others and thrives in a fast-paced environment, handling inquiries across channels and coordinating service activities.

Responsibilities include troubleshooting product issues, managing service tickets, and documenting customer concerns while ensuring timely follow-up and accurate records.