Customer Service Representative

Ultimate Staffing; Carlsbad (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Ultimate Staffing is seeking a customer service professional in California to respond to inquiries by phone, email, and in person, resolving concerns and providing accurate product and policy information. You will process orders and updates while maintaining precise customer records in company systems.

The role emphasizes follow-up, cross-department collaboration, and handling high-volume inquiries with professionalism, aiming to improve customer experience and operational efficiency.

Qualifications

• 3+ years of customer service, client support, or customer-facing experience.
• High school diploma required; associate or bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with CRM, order management, or customer service software preferred.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Positive attitude and commitment to delivering outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner.
• Resolve customer concerns and provide accurate information regarding products, services, and company policies.
• Process orders, requests, account updates, and other customer transactions.
• Maintain detailed and accurate customer records within company systems.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with internal departments to address customer needs and ensure prompt resolution.
• Handle a high volume of inquiries while maintaining quality and professionalism.
• Support administrative tasks, data entry, and documentation as needed.
• Identify opportunities to improve customer experience and operational efficiency.

Skills

Customer service

Communication

Multitasking

Detail oriented

Microsoft Office

CRM software

Problem solving

Organizational skills

Education

High school diploma

Associate or Bachelor's degree

Tools

CRM software

Order management software

Microsoft Excel

Job description

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner.
• Resolve customer concerns and provide accurate information regarding products, services, and company policies.
• Process orders, requests, account updates, and other customer transactions.
• Maintain detailed and accurate customer records within company systems.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with internal departments to address customer needs and ensure prompt resolution.
• Handle a high volume of inquiries while maintaining quality and professionalism.
• Support administrative tasks, data entry, and documentation as needed.
• Identify opportunities to improve customer experience and operational efficiency.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner.
• Resolve customer concerns and provide accurate information regarding products, services, and company policies.
• Process orders, requests, account updates, and other customer transactions.
• Maintain detailed and accurate customer records within company systems.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with internal departments to address customer needs and ensure prompt resolution.
• Handle a high volume of inquiries while maintaining quality and professionalism.
• Support administrative tasks, data entry, and documentation as needed.
• Identify opportunities to improve customer experience and operational efficiency.

Qualifications

• 3+ years of customer service, client support, or customer-facing experience.
• High school diploma required; associate or bachelor's degree preferred.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Experience working with CRM, order management, or customer service software preferred.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Positive attitude and commitment to delivering outstanding customer service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.