Customer Service Coordinator

Ultimate Staffing Services; Anaheim (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Ultimate Staffing Services in Anaheim, CA is seeking an experienced Administrative Support Specialist to assist the customer service department in a fast-paced environment. You will handle inquiries, coordinate with internal teams, and support field sales and distributors globally.

The role emphasizes accurate processing, clear communication, and teamwork across sales, logistics, marketing, and accounting. Candidates should exhibit strong organizational skills and bilingual abilities are a plus.

Qualifications

• High school diploma or GED required.
• 3+ years in customer service or logistics coordination.
• Experience with export procedures and documentation preferred.
• Excellent communication and organization skills.

Responsibilities

• Respond to customer calls and emails with product/service information, quotes, and shipment tracking.
• Serve as first point of contact for inquiries about products, requests, and support.
• Coordinate with departments to resolve inquiries and ensure timely deliveries.
• Assist field sales, marketing events, and logistics for promotions and tradeshows.
• Identify process improvements and support cross-functional teams.

Skills

Excellent communication skills

Fluent in English

Spanish preferred

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Access

Outlook

Job description

PRIMARY OBJECTIVE:
Performs a range of administrative and office systems functions in support of the company's customer service department functioning in a fast paced, high-energy environment while prioritizing multiple tasks and maintaining the highest level of customer service. Interacts with all internal departments as well as providing daily support to the US and international field sales team, distributors and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to all customer calls and email inquiries, providing customers with general product/service information, order fulfillment, preparing quotes, new account set ups, and shipment tracking information
• Function as the first point of customer contact for general inquiries regarding products, machine requests, marketing materials, complaints and technical service/support calls
• Ensure delivery of excellent customer service for the best interest of the customer, applying sound ethics and a service-minded orientation through fast and accurate processing, clear communication, and coordination with other departments to resolve inquiries
• Demonstrate teamwork and collaboration within all levels of management and staff by working closely with sales, marketing, accounting, manufacturing and quality departments
• Interface with shipping to ensure correct and timely delivery to customers, arranging for deliveries and processing product returns
• Interact regularly with field sales team to provide order/shipment status, account contract status, inventory reports/reconciliation, and leads
• Support field sales and coordinate logistics for marketing activities such as tradeshows, conferences, promotional materials, mailings, etc.
• Identify and assist in implementing process improvement initiatives

REQUIRED QUALIFICATIONS:

• High school graduate or GED and Minimum three years related experience in customer service, logistics coordination of heavy equipment, timely deliveries consisting of many moving parts
• Minimum three years related experience in working with Export Administration Regulations, export procedures and documentation, coordinating with overseas distributors, sales representative, freight forwarders and customs brokers, understanding INCOTERMS 2020.
• Excellent communication skills; must be fluent in speaking, reading and writing English. Spanish preferred.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to developing, implementing and maintaining instructions furnished in written, oral, or diagram form.
• Ability to problem-solve, often cross-functionally and with various departments and levels of employees.
• Proficient in computer application skills, e.g., Microsoft Office, Word, Excel, Access, Outlook
• Self motivated and organized
• Ability to time-manage and work on multiple priority projects.
• Great phone skills, pleasant voice and attitude. People person, extremely customer conscious

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.