Customer Care Associate

Ultimate Staffing; Irvine (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Ultimate Staffing is seeking a dedicated CSR professional to handle inquiries from automotive customers, document interactions in our CRM, and resolve issues in line with company policies. The role emphasizes problem-solving, customer care, and teamwork in a corporate environment.

The ideal candidate will have a Bachelor's degree or equivalent, strong MS Office and Excel skills, and the ability to type 65+ WPM.

Qualifications

• Bachelor's degree or educational equivalent.
• Critical thinking and problem-solving.
• Time management and organizational skills.
• Proficiency in MS Office Suite, with emphasis on Office and Excel.
• Typing speed of 65+ WPM.
• Prior experience communicating with customers or in an office environment preferred but not required.

Responsibilities

• Communicate via phone and email with automotive dealerships, vehicle owners, and third parties to understand, investigate, and respond to customer concerns.
• Document all correspondence in the CRM database (inbound/outbound calls or emails, check requests, vehicle transport requests, etc.).
• Research warranties, policies, customer service programs, and laws to provide compliant customer support and high satisfaction.
• Collaborate with peers and management within the Consumer Affairs Department to meet goals and complete projects on time.

Skills

Critical thinking

Time management

Typing speed

Customer communication

MS Office proficiency

Education

Bachelor's degree or educational equivalent

Tools

CRM software

MS Office Suite

Job description

This role is best-suited for someone who enjoys problem-solving and helping others. A preferred candidate is someone who wants to pursue a career in an office environment, is confident and comfortable communicating with customers, and works well in a team setting.

This position is a valuable opportunity to gain introductory experience working within a large corporate culture. Successful candidates will be trained to utilize company databases and software to research consumer inquiries. Additionally, candidates will gain practical experience communicating effectively and professionally with customers and affiliate businesses to investigate, analyze, and resolve complex problems. Automotive experience is not required.

Job Responsibilities:

• Communicate via phone and email directly with automotive dealerships, vehicle owners, and third-parties in order to understand, investigate and respond to customer concerns
• Document all correspondence and actions taken regarding specific customer inquiries in Customer Relationship Management (CRM) database (e.g. inbound/outbound calls or emails, check requests, vehicle transport requests, vehicle repurchases/replacements, etc.)
• Research applicable warranties, policies, customer service programs, and laws to provide customer support in compliance with company policies while achieving the highest level of customer satisfaction
• Collaborate with peers and management within the Consumer Affairs Department to ensure goals are met and projects are completed on-time

Necessary Skills and Experience:

• Bachelor's degree or educational equivalent
• Critical thinking and problem-solving
• Time management and successful organization
• Proficiency in MS Office Suite, with emphasis on Office and Excel
• Typing speed of 65+WPM
• Prior work experience directly communicating with customers or working in an office environment preferred but, not necessary
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.