Customer Experience Representative

Ultimate Staffing Services; Minneapolis (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid time off

401(k) with company match

Tuition reimbursement

Job summary

Ultimate Staffing Services is seeking a Customer Experience Representative to deliver high-quality service and support across several programs. You will assist customers by phone and written inquiries, resolve issues, and process account updates while supporting retention through upselling when appropriate.

The role emphasizes teamwork, effective communication, and a proactive approach to problem-solving, with on-site operations and a 7am–7pm shift window.

Qualifications

• Associate's degree and 1-2 years of experience, or equivalent combination.
• Prior call center or customer service experience preferred.
• Strong communication skills and attention to detail.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Handle inbound customer calls and written inquiries with professionalism.
• Provide accurate information and resolve customer issues efficiently.
• Meet performance goals for quality, productivity, and attendance.
• Process customer requests, documentation, and correspondence.
• Use product knowledge to support retention and sales opportunities.

Skills

Customer service

Communication

Attention to detail

Teamwork

Learning mindset

Education

Associate's degree and 1-2 years of experience, or equivalent combination

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Experience Representative

We're seeking customer-focused professionals to deliver high-quality service and support across multiple programs. In this role, you'll assist customers via phone and correspondence, resolve inquiries, process account updates, and support retention through up-selling and cross-selling when appropriate.

What You'll Do

• Handle inbound customer calls and written inquiries with professionalism
• Provide accurate information and resolve customer issues efficiently
• Meet performance goals for quality, productivity, and attendance
• Process customer requests, documentation, and correspondence
• Use product knowledge to support retention and sales opportunities

What We're Looking For

• Associate's degree and 1-2 years of experience, or equivalent combination
• Prior call center or customer service experience preferred
• Strong communication skills and attention to detail
• Proficiency with Microsoft Word, Excel, and Outlook
• Reliable, team-oriented, and motivated to learn

Why Join Us

• Competitive pay and comprehensive benefits
• Paid time off and 401(k) with company match
• Training, tuition reimbursement, and growth opportunities
• Supportive, collaborative work environment

Additional Info:

Pay range: $22/hr Schedule: Monday- Friday flexibility to work 7am-7pm (8-hour schedule will be determined within those hours) Location : 100% onsite, Chanhassen

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.