Customer Service Representative

AppleOne Employment Services; West Mifflin (Allegheny County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Temp-to-hire

Structured training

Job summary

AppleOne Employment Services in West Mifflin, PA seeks a Customer Service Representative for a temp-to-hire position in a fast-paced call center. You will support infrastructure-related service requests, gather project details, and coordinate with internal systems and third-party partners to ensure accurate information flow.

The role emphasizes dependable, detail-oriented candidates who communicate clearly and remain calm under pressure.

Qualifications

• Handle steady inbound call volume in a professional call center environment.
• Gather, verify, and document customer and project information accurately.
• Use mapping tools, databases, and internal systems to support service request coordination.
• Communicate clearly with callers, service teams, and third-party partners.
• 1 to 2 years of customer service, call center, client care, or related experience preferred.
• Strong data entry skills with a high level of accuracy and attention to detail.

Responsibilities

• Respond to incoming calls from homeowners, contractors, engineers, and related parties in a professional and courteous manner.
• Collect, verify, and document project details, including location information using mapping tools and internal systems.
• Accurately enter, update, and maintain customer and project data across multiple applications.
• Guide callers through required processes while providing clear, helpful, and solutions-focused support.
• Coordinate information to support accurate follow-up with third-party partners and service teams.
• Maintain composure, accuracy, and professionalism during high-volume or time-sensitive situations.

Skills

Customer service

Call center

Data entry

Verbal communication

Attention to detail

Team player

Tools

Mapping tools

CRM systems

Ticketing systems

Job description

Job Summary

We are seeking a Customer Service Representative for a temp-to-hire opportunity in West Mifflin, PA. This role is a strong fit for a dependable, detail-oriented professional who enjoys helping people, solving problems, and keeping information accurate in a fast-paced call center environment.

As a Customer Service Representative, you will support infrastructure-related service requests by assisting homeowners, contractors, engineers, and other callers. You will gather project details, document information accurately, and help coordinate next steps with internal systems and third-party partners.

This opportunity offers a structured, team-focused environment with training, supportive leadership, and a collaborative culture. It is ideal for someone who wants to build a long-term career in customer support, data coordination, and client care while working with a service-driven team that values professionalism, accuracy, and clear communication.

Key Responsibilities

• Respond to incoming calls from homeowners, contractors, engineers, and related parties in a professional and courteous manner.


• Collect, verify, and document project details, including location information using mapping tools and internal systems.


• Accurately enter, update, and maintain customer and project data across multiple applications.


• Guide callers through required processes while providing clear, helpful, and solutions-focused support.


• Coordinate information to support accurate follow-up with third-party partners and service teams.


• Maintain composure, accuracy, and professionalism during high-volume or time-sensitive situations.

Compensation and Benefits

• Pay: $20 to $21 per hour.


• Job type: Temp-to-hire.


• Location: West Mifflin, PA.

Required Qualifications and Skills

• Handle steady inbound call volume in a professional call center environment.


• Gather, verify, and document customer and project information accurately.


• Use mapping tools, databases, and internal systems to support service request coordination.


• Communicate clearly with callers, service teams, and third-party partners.


• 1 to 2 years of customer service, call center, client care, or related experience preferred.


• Strong data entry skills with a high level of accuracy and attention to detail.


• Comfortable navigating multiple computer applications while speaking with callers.


• Professional verbal communication skills and a customer-focused approach.


• Ability to remain calm, organized, and solutions-focused in a fast-paced environment.


• Dependable team player with strong follow-through and a willingness to learn.

Preferred Qualifications

• Previous experience in a call center, public sector support environment, utilities, infrastructure services, construction coordination, or field service support.


• Experience using mapping tools, CRM systems, ticketing systems, or service request platforms.


• Ability to communicate effectively with homeowners, contractors, engineers, and technical service partners.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.