Customer Service Rep

AppleOne Employment Services; Volcano (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services in Pine Grove, CA is seeking a Customer Service Representative for a temp-to-hire role. You'll be the primary contact for customers, handling a high volume of inbound calls and emails, and creating service work orders in the IFS system.

This fast-paced dispatch or call center environment requires strong communication, multitasking, and problem-solving skills. You will coordinate with dispatchers and internal teams to ensure accurate customer records and smooth

Qualifications

• 2 to 5 years of high-level customer service or call center experience.
• Ability to work in a hectic, high-volume environment with attentiveness to details.
• Proficient with Microsoft Windows, Excel and Word.

Responsibilities

• Receive and manage high-volume inbound customer calls and emails while documenting information according to standard operating procedures.
• Create and update work orders in the IFS system for customer service requests.
• Route customer issues, complaints, and service requests to the appropriate internal teams.
• Maintain accurate customer records and support new account setup processes.
• Coordinate with accounts receivable to support new customer account activation and approval processes.

Skills

Customer service

Communication

Problem solving

Multitasking

Team coordination

Tools

IFS system

Microsoft Windows

Excel

Word

Job description

Job Summary

We are seeking a Customer Service Rep for a temp-to-hire opportunity in Pine Grove, CA. This role serves as the primary point of contact for customers, handling a high volume of inbound calls and emails, creating service work orders, and ensuring customer information is entered accurately into the IFS system.

This is a great opportunity for a customer service professional who thrives in a fast-paced dispatch or call center environment and enjoys being a key link between customers, dispatchers, and internal teams. The position offers steady, process-driven work, supportive supervision from dispatch leadership, and the chance to build long-term stability with a team-oriented organization in the engineering services industry.

Key Responsibilities

• Receive and manage high-volume inbound customer calls and emails while documenting information according to standard operating procedures.
• Assess customer needs, identify the nature of each request, and create accurate service work orders in the IFS system.
• Relay service request information to the appropriate Northern and Southern area dispatchers.
• Gather, verify, and enter new customer information while maintaining accurate customer database records.
• Coordinate with accounts receivable to support new customer account activation and approval processes.
• Manage customer complaints professionally and route issues to the appropriate internal contacts for resolution.

Compensation and Benefits

• Pay range: $27.00 to $30.00 per hour.
• Job type: Temp-to-hire.
• Location: Pine Grove, CA.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Manage inbound customer calls and emails in a fast-paced service environment.
• Create and update work orders in the IFS system for customer service requests.
• Maintain accurate customer records and support new account setup processes.
• Route customer issues, complaints, and service requests to the appropriate internal teams.
• 2 to 5 years of high-level customer service or call center experience.
• Ability to work effectively in a hectic, high-volume environment.
• Strong problem-solving skills with the ability to direct calls and emails to the correct parties.
• Experience handling irate or escalated customers with professionalism and composure.
• Detail-oriented with strong multitasking, organizational, and follow-through skills.
• Comfortable using a headset, computer terminal, and multiple systems to input and retrieve information.
• Proficiency with Microsoft Windows, including Excel and Word.
• Excellent written and verbal communication skills.
• Self-starting work style with a strong work ethic, reliability, and regular attendance.

Preferred Qualifications

• Experience using IFS or a similar work order, dispatch, CRM, or enterprise system.
• Prior experience in dispatch support, service coordination, engineering services, utilities, construction, field service, or a related operational environment.
• Experience coordinating with accounts receivable or supporting new customer account setup.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.