Veterinary Customer Service Representative

Riverwalk Animal Hospital - Sanford, FL; Hudson (NH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k matching program

Paid vacation and sick time

Paid bereavement program

Paid parental leave

Job summary

Riverwalk Animal Hospital in Hudson, NH is seeking an experienced veterinary receptionist to be the friendly first point of contact for clients and their pets. The role involves greeting patients, triaging concerns, directing calls and emails, scheduling appointments to optimize daily flow, and handling check-ins, check-outs, and payments with a compassionate, discreet approach.

Team players who can multi-task and maintain superior customer service will thrive, with opportunities for training

Qualifications

• Minimum 1 year of veterinary receptionist experience is required.
• Must be compassionate and a calm team player.
• Ability to multi-task effectively.
• Superior customer service and communication skills.
• Strong organizational skills and computer proficiency.
• Self-starter with a desire to grow knowledge and skills.

Responsibilities

• Greet clients and patients and maintain a welcoming reception area.
• Answer questions, triage concerns, and direct calls or emails to the appropriate party.
• Schedule appointments to maximize daily flow and efficiency.
• Check in and check out clients and process payments.

Skills

Customer service

Communication

Multi-tasking

Computer skills

Team player

Job description

Job Description

** Job duties include, but are not limited to:**

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications:

Qualifications

** We’re looking for:**

• Experienced Receptionist with a minimum of 1-year veterinary experience required.
• Compassionate and calm team player.
• Ability to multi-task.
• Superior customer service and communication skills.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.