Customer Service Representative

National Veterinary Associates; Brentwood (MD); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

National Veterinary Associates is seeking a Customer Service Representative for their busy AAHA-accredited practice in Brentwood, Maryland. The role includes client interaction, handling payments, and managing phone lines with a focus on excellent customer service.

Ideal candidates will have a minimum of one year of veterinary receptionist experience and two years in a customer service role. NVA offers a comprehensive benefits package including medical, dental, vision, and a 401k. Join a team that treats each other like family!

Qualifications

• 1 year minimum experience as a Veterinary Receptionist.
• 2+ years Customer Service experience in any industry.

Responsibilities

• Provide excellent client experiences and manage incoming calls.
• Handle payments and documentation in practice management software.
• Monitor client waiting area and maintain cleanliness.

Skills

Veterinary Receptionist experience

Customer Service

Computer proficiency

Job description

Customer Service Representative for a busy Veterinary, AAHA‑accredited practice. Our workflow has increased and will continue to increase with the addition of new doctors in the coming year. Competitive pay and benefits package.

We are looking for a team player who is enthusiastic and dedicated to serving the needs of our clients. Experience with computers and handling busy phone lines with a top‑notch customer service focus is a huge plus. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answering phone calls may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail, e‑mail, and texting. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within practice management software. Escalates complex matters to senior staff.

Qualifications

• 1 year minimum Veterinary Receptionist
• 2+ years Customer Service – any industry

The base hourly range for this position is $17.00 - $24.00, based on experience.

Come join a team of amazing people who treat each other like family!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.