Veterinary Client Experience Specialist

Star Valley Veterinary Clinic; Brentwood (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Brentwood Veterinary Hospital in Brentwood, CA is seeking a friendly Customer Service Representative to support a busy AAHA‑accredited practice. You will greet clients, schedule appointments, process payments, handle mail and emails, and maintain accurate client records.

Ideal candidates have 1 year as a veterinary receptionist and 2+ years in customer service. The base hourly pay ranges from $17.00 to $24.00, based on experience, with a competitive benefits package and a collaborative team

Qualifications

• 1 year minimum Veterinary Receptionist
• 2+ years Customer Service – any industry

Responsibilities

• Greet clients and respond to questions; provide a top-notch client experience.
• Process incoming and outgoing patients, including scheduling appointments and handling payments.
• Answer phone lines and route calls; screen service needs and coordinate with the team.
• Monitor waiting area for cleanliness and maintain client information in practice management software.
• Escalate complex matters to senior staff as needed.

Skills

Customer Service

Veterinary Receptionist

Job description

Hospital Name: Brentwood Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Customer Service Representative for a busy Veterinary, AAHA-accredited practice. Our workflow has increased and will continue to increase with the addition of new doctors in the coming year. Competitive pay and benefits package.

We are looking for a team player who is enthusiastic and dedicated to serving the needs of our clients. Experience with computers and handling busy phone lines with a top-notch customer service focus is a huge plus. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answering phone calls may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail, e-mail, and texting. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within practice management software. Escalates complex matters to senior staff.

Qualifications:

· 1 year minimum Veterinary Receptionist

· 2+ years Customer Service – any industry

The base hourly range for this position is $17.00 - $24.00, based on experience.

Come join a team of amazing people who treat each other like family!