Client Services Representative

NVA General Practice; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible hours

Training & development

Pet perks

Job summary

NVA General Practice in Ocala, FL, is seeking a friendly Veterinary Receptionist to join our caring team. You’ll be the first contact for clients and their pets, delivering warm, professional service at a busy front desk.

As a valued member of our hospital, you’ll handle phone calls, appointments, payments, and records with accuracy while supporting the veterinary team to ensure smooth clinic operations and an exceptional client experience.

Qualifications

• Experience in customer service or front desk roles preferred.
• Excellent communication and empathetic client interaction.
• Strong organizational skills and ability to multitask.
• Comfort with handling payments and client records.

Responsibilities

• Greet clients and their pets warmly, creating a welcoming environment.
• Manage phone calls, schedule appointments, and check-in/check-out clients.
• Assist with patient records, update information, and process payments.
• Maintain a clean and organized front desk and waiting area.
• Coordinate with the veterinary team to support clinic operations.
• Provide clients with information about services, treatments, and care instructions.

Skills

Communication

Customer service

Organization

Attention to detail

Team player

Passion for animals

Job description

Join Our Veterinary Team as a Receptionist!

Are you a friendly, organized, and compassionate individual with a love for animals? Do you enjoy helping people and providing excellent customer service in a fast-paced environment? If so, we have the perfect opportunity for you!

Position:

Veterinary Receptionist

Full-Time

Why Work With Us?

• Competitive Pay: Enjoy a competitive salary with room for growth and performance-based bonuses!
• Comprehensive Benefits Package: Health, dental, vision, and 401(k) with company match to ensure your health and future are well taken care of.
• Flexible Hours: We understand the importance of work-life balance—let’s find a schedule that works for you.
• Supportive Team: Be part of a team that values collaboration, respect, and communication. You’ll work with passionate people who are committed to providing excellent care.
• Training & Development: We believe in professional growth. Receive ongoing training and career advancement opportunities to help you reach your full potential.
• Pet Perks: Enjoy discounts on veterinary care and products for your own furry friends!

What We’re Looking For:

• Exceptional Communication Skills: You’ll be the first point of contact for clients, so a friendly, professional, and empathetic attitude is essential.
• Customer Service Experience: Experience in customer service or front desk roles is preferred, ideally in a veterinary or medical setting.
• Organized & Detail-Oriented: You’ll juggle appointments, phone calls, and records—organization and multitasking are key!
• Team Player: You’ll work alongside a dedicated team of veterinary professionals, so collaboration and a positive attitude are crucial.
• Passion for Animals & People: A love for animals and the desire to help pet owners is at the heart of what we do.

What You’ll Do:

• Greet clients and their pets with warmth and compassion, creating a welcoming environment.
• Manage phone calls, schedule appointments, and check-in/check-out clients.
• Assist with patient records, update information, and process payments.
• Maintain a clean and organized front desk and waiting area.
• Work closely with our veterinary team to ensure smooth clinic operations.
• Provide clients with information regarding services, treatments, and care instructions.

Are You Ready to Make a Difference?

If you have the skills to provide outstanding customer service and are passionate about making a positive impact on both pets and their owners, we want to hear from you!