Customer Service & Repair Admin Pro

Gerber Collision & Glass; Richland (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid Holidays

Medical Insurance

Dental

Vision

401(k) Matching

Short-Term Disability

Life Insurance

Continuing Education

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is hiring a CSR to deliver exceptional customer experiences at our repair facility. You will manage appointments, insurance coordination, and documentation while supporting the repair process.

Ideal candidates have at least 1 year in an admin role, strong communication, and attention to detail. This on-site position offers comprehensive benefits and growth in a fast-paced auto collision environment.

Qualifications

• High School Diploma or GED.
• Minimum 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in auto body or similar environment with customer service experience.
• Strong written and verbal communication skills with sales drive.

Responsibilities

• Schedule appointments for vehicle repair using CCC One and scheduling scripts.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record communications with customers or insurance partners in CCC One notes.
• Confirm rental information and update CCC One with car usage details.
• Manage ARMS to ensure vehicles are noted in CCC One.

Skills

Customer service

Multitasking

Attention to detail

Written & oral communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass is hiring a CSR to deliver exceptional customer experiences at our repair facility. You will manage appointments, insurance coordination, and documentation while supporting the repair process.

Ideal candidates have at least 1 year in an admin role, strong communication, and attention to detail. This on-site position offers comprehensive benefits and growth in a fast-paced auto collision environment.