Auto Collision CSR: Customer Service & Admin Pro

Boyd Group Services; Catonsville (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Health Insurance

Job summary

Gerber Collision & Glass is seeking a detail‑oriented CSR to deliver exceptional customer experiences and admin support for the Repair Facility Team. You will coordinate with customers and insurance partners, schedule repairs, and ensure accurate documentation throughout the repair process.

Strong organizational skills and the ability to work in a fast-paced environment are essential. A valid driver's license and basic computer skills are required for daily operations and communications.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of experience in a similar admin role.
• Preferred 1 year in auto body or similar environment with customer service experience.

Responsibilities

• Provide an exceptional customer experience for customers and insurers.
• Manage appointments and scheduling using CCC One and scripts.
• Record communications and update CCC One with rental and repair information.

Skills

Multitasking

Attention to detail

Customer service

Education

High School Diploma or GED

Tools

CCC One

Job description

Gerber Collision & Glass is seeking a detail‑oriented CSR to deliver exceptional customer experiences and admin support for the Repair Facility Team. You will coordinate with customers and insurance partners, schedule repairs, and ensure accurate documentation throughout the repair process.

Strong organizational skills and the ability to work in a fast-paced environment are essential. A valid driver's license and basic computer skills are required for daily operations and communications.