Auto Collision CSR: Customer Experience & Admin Pro

Gerber Collision & Glass; Tallahassee (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Gerber Collision & Glass in Florida is hiring a Customer Service Representative to deliver an exceptional customer experience while coordinating with insurance partners and managing administrative tasks for the repair facility team.

The role requires at least 1 year of related experience, strong communication, and attention to detail in a fast-paced environment. This on-site position includes scheduling, documentation, and ARMS/CCC One system usage.

Qualifications

• High School Diploma or GED.
• Minimum: 1 year experience in a similar role.
• Preferred: 1 year in an auto body or similar environment including customer service experience.

Responsibilities

• Schedule appointments for vehicle repair using CCC One and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation to disassemble vehicles.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners using CCC One notes.
• Update CCC One with rental car usage information and manage ARMS entries throughout the day.

Skills

Customer service

Sales

Multitasking

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

CCC One

ARMS

Computer skills

Job description

Gerber Collision & Glass in Florida is hiring a Customer Service Representative to deliver an exceptional customer experience while coordinating with insurance partners and managing administrative tasks for the repair facility team.

The role requires at least 1 year of related experience, strong communication, and attention to detail in a fast-paced environment. This on-site position includes scheduling, documentation, and ARMS/CCC One system usage.