Customer Service Rep| Surgery ENT| Full Time| Days

UF Health; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

UF Health in Jacksonville is seeking a clerical patient services associate to support essential registration, scheduling, and medical records processes. You will greet patients, coordinate with providers, and ensure accurate data entry and courteous service within a fast-paced clinical setting.

The role emphasizes accurate data handling, efficient appointment coordination, and strong customer service to support physicians, clinics, and patients across multiple departments.

Qualifications

• 2 years of data entry experience preferred.
• 1 year of clerical/customer service experience, ideally in a healthcare-related industry.
• Experience with third party payors and computer systems for inputting data and reviewing patient demographics.

Responsibilities

• Prepare and maintain all clerical aspects of the medical records following established guidelines.
• Conduct accurate registration interviews with direct data entry for full registration of new patient appointments and up-to-date information for established patients across multiple provider specialties.
• Maintain patient scheduling functions and set patient appointments per guidelines.

Skills

Data entry

Clerical

Customer service

Healthcare domain knowledge

Education

High School Diploma or GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements:

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace