CSR Team Lead| Surgery North| Full Time| Days

UF Health; Jacksonville (FL); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

UF Health in Jacksonville, FL seeks a Front Office Supervisor to oversee day-to-day clinic activities and front office staff under the direction of the appropriate manager. You will act as a liaison with staff, departments and patients.

Responsibilities include assisting with hiring, training and coaching; managing schedules, patient registration, medical records, referrals and billing processes; ensuring regulatory compliance and patient-focused service; and participating in performance

Formación

• 2 years working as a Customer Service Representative in physician office.
• 2 years working knowledge of Medicare, Medicaid, HMOs and other 3rd party payors.

Responsabilidades

• Coordinate day-to-day clinic front office activities and supervise staff.
• Assist with hiring, training and coaching for front office personnel.
• Oversee schedule maintenance, patient registration, medical records and referrals.
• Manage labor and supply budgets for front office operations.
• Ensure regulatory compliance and update department policies as needed.
• Oversee managed care referrals and authorizations for specialty appointments.
• Maintain high standards of customer service for patients and staff.
• Participate in performance improvement projects and care coordination.
• Perform CSR duties and other assigned tasks.

Conocimientos

Customer service

Payroll support

Staff supervision

Insurance knowledge

Educación

High School Diploma or GED

Descripción del empleo

Overview

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front office staff. Acts as a liaison with staff, departments/practices and patients.

Responsibilities

With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited toparticipating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.

• Implements office procedures and coordinates appropriate front office support in conjunction with the planned activities of the ambulatorysetting including, but not limited to: schedule maintenance, registration of patients, medical record maintenance/review, referral system,managed care programs, fee collection and appointment/discharge process.
• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front office/Patient AccessCenter.
• Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies andprocedures as identified.
• Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance andauthorizations for specialty appointments.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.
• Performs all CSR functions.
• All other duties as assigned

Qualifications

Experience Requirements

2 years Working as a Customer Service Representative in physician office - required

2 years working knowledge of insurance plans, to include Medicare, Medicaid, HMOs and other 3rd party payors - required

Education Requirements

High School Diploma or GED equivalent - required

Additional Details

Travel Required up to 25%

UFJPI is an Equal Opportunity Employer and Drugfree Workplace