Customer Service Rep | Ophthalmology | Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Jacksonville is seeking a motivated clerical professional to perform essential functions required for patient care. This role involves managing medical records, scheduling patient appointments, and providing excellent customer service to patients and their families. The ideal candidate should possess 2 years of data entry experience and 1 year of clerical/customer service experience, preferably in a healthcare environment. Join a dynamic team dedicated to enhancing patient care.

Qualifications

• 2 years of data entry experience preferred.
• 1 year of clerical/customer service experience in a healthcare setting preferred.
• Experience with third party payors and computer systems.

Responsibilities

• Prepares and maintains all clerical aspects of medical records.
• Performs accurate registration interviews for new patient appointments.
• Maintains scheduling functions and sets patient appointments.
• Receives and directs messages to appropriate personnel.
• Keys patient dispositions and orders in the medical record.
• Performs cashiering functions related to patient payments.
• Provides excellent customer service to patients and families.
• Participates in the coordination of patient care.

Skills

Data entry

Customer service

Clerical functions

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Performs accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements: 2 years-Data entry preferred; 1 year-Clerical/customer service – ideally in a health care related industry preferred. Third party payors and computer experience for inputting data and reviewing patient demographic material.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE