Medical Assistant / Customer Service Rep | Surgery ENT | Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a Medical Assistant to greet patients, handle administrative tasks, and assist in clinical procedures under supervision. You will manage scheduling, registrations, and billing activities, while performing venipuncture and basic lab tasks as directed.

The role requires CMA certification within 6 months, BLS at hire, and an accredited MA program. A high school diploma is required, with opportunity for growth within a clinical team.

Qualifications

• 1 year Medical Assistant experience preferred.
• 2–4 years clerical/customer service in healthcare preferred.
• CMA certification required within 6 months of hire.
• BLS certification required at time of hire.
• MA program accredited by a national/state body or approved by the board.
• High School Diploma or GED required at time of hire.

Responsibilities

• Receives and directs messages to appropriate personnel.
• Provides excellent customer service for patients and families.
• Maintains patient scheduling and sets appointments.
• Interviews and completes patient registration.
• Keys patient demographics, diagnostic codes, charges and payments in the EMR.
• Performs cashiering for co-pays and payments.
• Performs venipuncture and administers routine medications under physician supervision.
• Collects routine lab specimens and takes vital signs.
• Travel up to 25%.

Skills

Customer service

Clerical

Communication

Education

High School Diploma / GED

Medical Assistant program accreditation

Tools

Electronic Medical Records (EMR)

Job description

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Perform venipuncture and administer routine, non-controlled medications.
• Administer medication as directed by and under the direct supervision of licensed physician.
• Collect routine laboratory specimens as directed by the provider.
• Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs.
• Travel Required -up to 25%

Qualifications

• 1 Year-Medical Assistant Preferred
• Experience - 1: 2 years - Two to Four years Clerical/customer service experience - ideally in a health care related industry
• Preferred Experience - 2: 1 year - One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material
• Certifications: Certified Medical Assistant (CMA) required within 6 months, Basic Life Support (BLS) required at time of hire, Medical Terminology Certificate - preferred - within 30 days
• Additional Details: Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
• Education: High School Diploma / GED equivalent required at time of hire

UFJPI is an Equal Opportunity Employer and Drugfree Workplace