Customer Service Rep| Surgery ENT| Full Time| Days

UF Health; Manhattan Beach (FL); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

UF Health is seeking a dedicated clerical professional to support medical records, patient registration, scheduling, and billing processes. The role requires accurate data entry, strong customer service, and collaboration with care teams to coordinate patient care.

The candidate will interact with patients and providers, maintain EMR documentation, and assist across multiple departments to ensure smooth clinic operations in a fast-paced healthcare setting.

Qualifikationen

• Experience with data entry and clerical tasks in a healthcare setting is preferred.
• Experience with third party payors and inputting patient demographics is a plus.
• Equal opportunity employer and drug-free workplace.

Aufgaben

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages to the appropriate personnel; coordinates with other departments, physicians, patients and outside organizations as necessary.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Kenntnisse

Data entry

Clerical

Customer service

Healthcare experience

EMR systems

Ausbildung

High School Diploma/ GED

Tools

EMR systems

Jobbeschreibung

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in thecoordination of patient care.

Qualifications

Experience Requirements

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred

Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace