Customer Service Rep | Neurology North | Days | Full Time

UF Health; Jacksonville (FL); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

UF Health in Jacksonville seeks a clerical support role to service patient needs within the department. You will handle medical records, patient registration, scheduling, and responsive communication with patients and providers.

The position requires data entry proficiency and customer service experience in a healthcare setting, with attention to detail and teamwork across care teams.

Qualifications

• 2 year data entry experience preferred.
• 1 year clerical/customer service experience in health care preferred.
• Experience with third party payors and computer data entry.

Responsabilités

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry for full registration of new patient appointments and up-to-date information for established patients across provider specialties.
• Maintains patient scheduling functions and sets patient appointments per guidelines.
• Receives and directs messages (electronic, in person, telephone) to appropriate personnel and coordinates with other departments, physicians, patients and outside organizations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments in the electronic medical record.
• Performs cashiering functions related to co-payments or patient payments/collections; may handle routine clerical duties.
• Provides excellent customer service for patients/families/representatives and treatment team members.
• Participates as an active care team member in coordinating patient care.

Connaissances

Data Entry

Customer Service

Formation

High School Diploma

Description du poste

Overview

Job Duties

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Essential Functions

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements

2 year Data Entry preferred

1 years Clerical/customer service experience -ideally in a health care related industry preferred

Third party payors and computer experience for in putting data and reviewing patient demographic material

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace