Customer Service Rep| Wildlight| Full Time| Days

UF Health; Yulee (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

UFJPI is seeking a clerical professional to support patient services in a healthcare setting in Yulee, FL. The role involves registering new patients, updating demographics, and coordinating scheduling within multiple provider specialties.

Responsibilities include maintaining medical records, handling messages, and assisting with billing-related cash collection while delivering excellent customer service to patients and families.

Qualifications

• 2 years of data entry preferred.
• 1 year of clerical/customer service experience, ideally in healthcare.
• Experience with third-party payors and data input for patient demographics.

Responsabilités

• Prepares and maintains clerical aspects of medical records.
• Conducts accurate registration interviews and data entry for new patients.
• Schedules patients and maintains appointment information across providers.
• Routes messages to appropriate staff and coordinates with other departments.
• Enters dispositions, codes, orders, charges and payments in the EMR.
• Performs cashiering related to co-pays or patient payments.
• Works as an active care team member in coordinating patient care.

Connaissances

Data entry

Clerical

Customer service

Health care experience

Payor data input

Formation

High School Diploma/GED

Outils

Electronic medical record system

Description du poste

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements:

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred

Third party payors and computer experience for inputting data and reviewing patient demographic material

Education:

High School Diploma/ GED required at time of hire

Additional Duties:

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace