Customer Service Rep I - PHC

externallincarecareers; Las Vegas (NV); On-site; USD 34,000 - 46,000; Full time

Job summary

externallincarecareers seeks a customer service representative to handle inbound and outbound calls, answer questions, and support physician directions. You will document interactions in the system and verify demographic data in records.

The role requires reading patient orders, understanding pharmacy terminology, and effective communication with staff and patients. Training of employees and computer data entry experience are also part of the position.

Qualifications

• Customer service and communication skills.
• Proficiency with medical/pharmacy terminology.
• High school diploma or GED, or 1–3 months related experience.
• Computer data entry experience is required.

Responsibilities

• Answer customer questions and resolve problems via inbound/outbound calls.
• Document calls and intakes in computerized records system.
• Verify and update demographic information in records.
• Read and analyze patient orders and pharmacy-related documents.
• Collaborate with coworkers and patients; assist training of employees.
• Apply instructions and follow prescriptions accuracy in communication.

Skills

Customer communication

Documentation

Data entry

Pharmacy terminology comprehension

Team collaboration

Training others

Oral and written instructions

Communication with customers

Education

High school diploma or GED

1-3 months related experience

Licensing requirements for location

Computer entry experience

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.