Customer Service Rep

externallincarecareers; Ashtabula (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

externallincarecareers seeks a detail-focused candidate to support patient care operations. You will communicate with customers via inbound/outbound calls, assess needs, educate on products/services, and document interactions in our computerized records.

You will also enter orders, verify demographics, read patient orders, and assist training of staff. The role requires basic data entry and adherence to licensing requirements for the location.

Qualifications

• High school diploma or GED or up to 3 months related experience.
• Computer data entry is required.
• Must meet location-specific licensing requirements.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services and physician orders compliance.
• Answers questions and educates customers regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Order entry

Documentation

Education

High School Diploma / GED

Tools

Automated dialer

Computerized system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.