Customer Service Rep

externallincarecareers; Newnan (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

externallincarecareers seeks a customer support professional to handle inbound/outbound calls, educate customers on products/services, and document interactions in the record system. You will verify physician orders and update patient demographics while assisting with training and ensuring accurate dosing calculations.

Ideal candidates have a high school diploma or GED, with 1–3 months related experience; computer entry is required and licensing must meet location requirements.

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Documentation

Data entry

Training others

Pharmacy terminology

Education

High School Diploma / GED

1–3 months related experience

Tools

Computerized record keeping system

Automated dialer system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.