Customer Service Rep

externallincarecareers; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers seeks a detail-oriented customer service specialist to support pharmacy operations in Wichita. The role involves answering questions, resolving problems, and ensuring compliance with physician direction.

Responsibilities include documenting calls, entering orders, updating demographics, reading patient orders, understanding pharmacy terminology, and assisting with employee training, while upholding accuracy and timeliness.

Qualifications

• High School Diploma or GED required or similar training.
• Computer entry required.
• Licensing may be required by location.

Responsibilities

• Communicate with customers via calls and assist with product/service questions.
• Document calls in the recordkeeping system.
• Enter customer orders and update demographic information.
• Read and interpret patient orders; explain pharmacy terminology.
• Assist with training of employees.

Skills

Customer communication

Documentation

Data entry

Pharmacy terminology

Team training

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.