Customer Service Rep I - PHC

externallincarecareers; Arizona; On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers seeks an entry‑level customer communications specialist to answer questions, process calls, and maintain accurate patient demographics within our pharmacy records system.

The role involves reading patient orders, understanding prescription terminology, and collaborating with coworkers to ensure compliant service delivery. Training of staff and precise data entry are integral to daily tasks.

Qualifications

• High school diploma or GED required or 1–3 months related experience or training.
• Must meet licensing requirements for the location if applicable.
• Computer entry experience required.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer system.
• Documents calls and intakes in the computerized record keeping system (Productivity).
• Verifies and updates demographic information in computerized records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures and amounts related to frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Documentation

Team collaboration

Education

High school diploma or GED

1–3 months related experience or training

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.