Customer Service Rep I - PHC

Lincare Holdings; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Lincare Holdings in Phoenix, Arizona is seeking a dedicated employee to communicate with customers, resolve inquiries, and support compliance with physician instructions. Responsibilities include handling inbound and outbound calls, documenting interactions, and verifying patient information.

Ideal candidates will have a high school diploma or GED and experience with computer data entry. This role requires understanding pharmacy terminology and delivering excellent customer service.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Computer entry experience required.
• Must meet licensing requirements for location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Document calls and intakes in a computerized system.
• Verify and update demographic information in records.
• Analyze documents such as patient orders.

Skills

Customer communication

Computer entry

Problem-solving

Understanding pharmacy terminology

Education

High school diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.