Customer Service Rep

externallincarecareers; Logan (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

externallincarecareers is seeking a customer support specialist to manage inbound and outbound calls, educate patients on products, and document interactions. The role includes data entry, updating demographics, and verifying orders in a pharmacy context.

The position requires a high school diploma or GED, basic computer entry skills, and compliance with local licensing requirements. Lifting up to 50 pounds may be involved in this role.

Qualifications

• High School Diploma or GED required.
• Computer data entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for products or services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products or services.
• Documents calls in computerized records.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Effectively communicates with coworkers and patients.
• Helps with training of employees.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Data entry

Documentation

Pharmacy terminology

Team training

Numerical ability

Education

High School Diploma or GED

Computer data entry experience

Licensing requirements for location

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.